CSFM – Corporate Housing respects your privacy and values the trust of its clients, partners, and users. All information provided to us, whether electronically, by phone, or in person, will be processed in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
This policy describes how we collect, use, protect, and handle your personal data.

1. Collection of Personal Data

CSFM may collect personal data through:

• Forms on our website or social media platforms;

• Requests for information, quotes, bookings, or reservations;

• Newsletter subscription;

• Service agreements (accommodation, property management, real estate consultancy).

The data collected may include:

• Name, address, telephone number, email;

• Identification details (e.g., Tax ID, ID document number);

• Information related to the provision of our services.

Data such as IP address may be stored for statistical and security purposes only, and will not be used to identify individual users.

2. Purpose of Data Processing

The data collected will be used for:

• Managing requests and reservations;

• Compliance with legal and contractual obligations;

• Communication with clients (service information, campaigns, newsletters);

• Administrative and accounting management.

3. Legal Basis for Processing

The processing of data by CSFM is based on the following legal grounds:

• Consent of the data subject;

• Execution of a contract or pre-contractual steps;

• Compliance with legal obligations;

• Legitimate interest of CSFM, provided it does not override the data subject’s rights.

4. Data Sharing and Protection

Personal data will not be shared with third parties, except when necessary for:

• Compliance with legal obligations (e.g., Tax Authorities);

• Provision of subcontracted services (e.g., maintenance, cleaning), ensuring these comply with GDPR.

CSFM implements technical and organizational measures to protect data against loss, unauthorized access, alteration, or destruction.

5. Data Retention Period

Data will be retained:

• Up to 72 months after the last commercial contact, for marketing and support purposes;

• Up to 120 months for contracts, due to legal requirements.

After these periods, data will be deleted or anonymized, unless otherwise required by law.

6. Rights of Data Subjects

Under GDPR, the data subject may, at any time:

• Access their personal data;

• Request correction, update, or deletion;

• Restrict or object to processing;

• Request data portability.

To exercise these rights, please contact us via:

• Email: info@csfm.pt

• Mail: Rua Estado da Índia Nº29 Escritório 102, 2685-002 Sacavém

• Phone: +351 925 596 423 (Call to national mobile network)

We will respond within 30 days.

7. Complaints

If you believe your rights have not been respected, you may file a complaint with the Portuguese Data Protection Authority (CNPD):
Rua de São Bento, n.º 148, 3rd floor, 1200-821 Lisbon | Email: geral@cnpd.pt | Tel.: +351 213 928 400.

8. Changes to the Privacy Policy

CSFM reserves the right to update this Privacy Policy at any time. Changes will be published on our website and/or communicated by appropriate means.

CSFM – Corporate Housing
Rua Estado da Índia Nº29 Escritório 102, 2685-002 Sacavém
Email: info@csfm.pt | Tel.: +351 925 596 423 (Call to national mobile network)